Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help. Please review our policy below.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with original packaging, tags, and invoice.

  • The return request must be initiated within the specified return timeframe.

  • Items showing signs of wear, damage, alteration, or misuse will not be accepted.

We reserve the right to decline returns that do not meet these criteria.

2. Return Timeframe

You may request a return within [X DAYS] of receiving your order.

To initiate a return, please email us at [EMAIL ADDRESS] with:

  • Your order number

  • Product name

  • Reason for return

  • Clear photos (if applicable)

Our team will review your request and provide return instructions.

3. Refund Process and Timing

Once we receive and inspect the returned item:

  • You will be notified regarding approval or rejection of your refund.

  • Approved refunds will be processed within [REFUND PROCESSING TIME].

  • Refunds will be credited to the original payment method used at checkout.

Please note:

  • It may take additional time for your bank or payment provider to reflect the refund.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Options

We offer exchanges subject to product availability.

  • Exchanges must be requested within [X DAYS] of delivery.

  • If the requested item is unavailable, you may choose a store credit or refund (as applicable).

  • Price differences (if any) must be paid by the customer.

To request an exchange, contact us at [EMAIL ADDRESS].

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please contact us within [X DAYS] of delivery.

  • Share clear photos and your order number via [EMAIL ADDRESS].

After verification:

  • We will offer a replacement, exchange, or full refund at no additional cost.

  • In such cases, return shipping costs will be borne by us.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Items purchased during clearance or final sale

  • Gift cards (if applicable)

  • Products damaged due to misuse or improper handling

For hygiene reasons, certain jewelry items (such as earrings) may not be eligible for return unless defective.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

  • We recommend using a trackable shipping method, as we are not responsible for lost return parcels.

Return shipping charges are non-refundable unless otherwise stated.

8. Cancellations

Orders can be canceled within [X HOURS] of placement by contacting [EMAIL ADDRESS]. Once an order has been shipped, it cannot be canceled.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 [EMAIL ADDRESS]

We are committed to providing a smooth, transparent, and fair experience for every customer. Your trust means everything to us.